Expert Mediation Services &
Exceptional Customer Care
Turning Conflict into Collaboration and Innovation
Our Approach
At DC Mediation & Dispute Resolution Institute, our expert mediators specialize in creative conflict resolution. We transform disputes into collaborative opportunities and innovative solutions, designing strategies that achieve positive, productive outcomes for all parties involved.
Built on Compassionate Curiosity, Integrity, Excellence, Empathy, and joint problem-solving, we create a safe space where every voice is respected. Our team is committed to understanding your needs and interests and facilitating solutions that align with your goals.
Whether for business, personal, or community matters, we guide you toward sustainable, win-win resolutions that address the core issues of conflict.
How We Resolve Conflict
We equip our clients to claim more value in life and profession. We safeguard your autonomy and empower you to take control of your own solutions and move forward with confidence and peace of mind.
We offer you the tools and support you need to navigate future challenges. We believe conflicts can be transformed into opportunities for learning, growth, and positive change.
Our Services
We offer mediation services across civil, commercial, organizational, and community contexts. Our processes are structured, impartial, and designed to support informed decision-making and durable agreements.
Mediation
Mediation Skills Training & Certification
Our training programs prepare mediators and dispute resolution professionals through practical, skills-based instruction aligned with internationally recognized mediation standards.
Conflict Coaching and Capacity Building
We support individuals and organizations in developing conflict competence, communication skills, and collaborative problem-solving capacity
All our services are offered remotely. Except when you specifically want us to come to you and render our services in person.
In-person and remote options
We are an agent of positive change, working to transform conflict into opportunities for growth, restoration, and positive change. We promote a culture of understanding and collaboration, where disputes are approached with an open mind and a willingness to listen. We help our clients overcome their differences and work towards mutually beneficial agreements that meet their needs and interests.
At the DC Mediation and Dispute Resolution Institute, we are committed to advancing excellence in mediation through practical high-quality training. Our curriculum combines theory, exercise and discussion, guided simulations, and coaching to help participants build confidence and competence in mediation practice.
Register now for our online mediation and ADR training to get started!
What people say about Us.
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“Francis has a powerful way of seeing all sides of a situation and still making you feel personally heard and understood. He listened to the issue and helped craft a plan to resolve a conflict between neighbors to keep them from intensifying a misunderstanding. Very valuable to have his perspective to avoid costly court time and mitigate the risk of deepening existing tensions.”
Shelley Martin
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“This company provides top-notch mediation expertise. Highly recommend you consider them for your mediation needs”
Kate
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“Francis is a knowledgeable and highly skilled mediator. His expertise in mediation and conflict resolution, paired with his peaceful demeanor, makes him an excellent choice.”
Rich
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“ recently utilized DC mediation and dispute resolution services, and I must commend the team for their exceptional professionalism and expertise. The mediator facilitated open communication, creating a constructive environment for resolution. Their commitment to fairness and efficiency made the process smooth, resulting in a satisfactory outcome for all parties involved. I highly recommend their services for anyone seeking a reliable and effective dispute resolution experience.”
Caleps
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"I cannot overstate how helpful, professional, and truly decent each individual we worked with was. The institute responded to our urgent request with promptness and thoughtful consideration of the struggle our parties were facing. Our mediator masterfully navigated a particularly difficult conflict and resultant mediation session, ensuring each party felt they had a voice even amongst deep divisions. In the end, our mediator was able to help us reach at least part of an agreement, which seemed nearly impossible in the thick of the session. I can sincerely say that the Institute not only lived up to their mission of providing affordable, fair, and equitable resolutions, but they surpassed even general standards of exemplary customer service. I would recommend the Institute to anyone and everyone. Thank you, Francis and Tara, so much".
Amila Lulo
